Delete your ES Schémas account

From the studio

On Windows, Mac, iPad or an Android tablet:

1. On the home screen, signed in to your account, tap Account (profile icon) at the top of the screen.
2. At the very bottom, under “Delete the account”, tap “Delete my account…”.
3. Type DELETE, then tap “Delete permanently”.

From ES Schémas Mobile

1. In the Projects tab, tap the Account and sync button at the top (profile icon).
2. Tap “Delete my account and my cloud data”, type DELETE, then tap “Delete permanently”.

By e-mail, without the app

Write to contact@electrosmart.be giving your account’s e-mail address and how it signs in (Google, Microsoft, Apple, or e-mail address and password), preferably from that address. We check that the request comes from the account holder, if need be with a message to the account’s address, then delete the account and its data as described below, within one month of your request at the latest. We confirm it to you by e-mail.

What is deleted

• all your synced projects and all their versions;
• if you delete it from the app, this account’s projects on that device, with their local backups;
• your account’s identifier, its name and e-mail address and, for an e-mail account, the password hash;
• all your sessions: every device is signed out;
• the list of your devices and your place in the licences you use;
• your membership of a company’s team, and the name you gave with your request to join it;
• your Education licence, which ends, with the name and school it printed;
• for an Apple account, ES Schémas’s access to your Apple Account, revoked with Apple.

The data is erased immediately; the file storage is freed within the following hours.

What is kept

• Our hosting provider’s backups: they disappear on their own, 30 days after the deletion at the latest.
• Apple token: kept encrypted until it is revoked with Apple, 30 days after the deletion at most.
• Company: the company you registered or joined, its licences and the log of their changes remain, without your name or e-mail address, for as long as the company is registered: they keep a record of the licences granted to the company.
• Your other devices: the projects saved on them, as explained below.

What stays on your other devices

On your other devices, the account’s projects stay saved, with their local backups, but are no longer shown: the device is signed out. If you later sign in there again with the same account, they are sent to the service again, including those in the trash. Erase them from those devices first if you do not want to find them online again.

Also erasing the projects on your other devices

First export the archive of the projects you want to keep, then:

• iPad and iPhone: uninstall the app. Its projects and local backups are erased with it.
• Android: uninstall the app. If the device’s Google backup is turned on, Android keeps a copy of the app’s data and puts it back if you reinstall the app. To stop it coming back, also delete the device’s backup in your Google account (Google One, Backups section), or turn off automatic restore before reinstalling.
• Windows: uninstall the app, then delete the folder %APPDATA%\ElectroSmart\ES Schémas if it still exists (type this path into File Explorer’s address bar).
• Mac: move the app to the Bin, then delete the folder ~/Library/Containers/be.electrosmart.ESSchemas.studio (Finder, Go menu, “Go to Folder…”).

Full backups of your devices made earlier (iCloud, Google, Time Machine, backup to a computer) may still contain these projects: they come back if you restore one of them.